Terms and Conditions
Last Updated: 2 January 2026
Welcome to Onlinetopup.online (“Website”, “we”, “our”, “us”). By using our Website and purchasing any digital products or services, you agree to follow these Terms & Conditions. Please read them carefully.
If you do not agree with these Terms, please do not use the Website or place any order.
1. About Our Services
Onlinetopup.online provides digital game top-ups, including but not limited to:
- PUBG UC
- Free Fire Diamonds
- Mobile Legends Diamonds
- Call of Duty CP
- Other digital gaming currency and top-up products
All products sold on our Website are digital services and are delivered electronically.
2. Eligibility (Who Can Use Our Website)
To use our Website and place an order, you must:
- Be at least 18 years old, OR have permission from a parent/guardian
- Provide accurate and complete information when ordering
- Use the Website for lawful purposes only
3. User Responsibilities
You agree that:
✅ You will enter correct game details (Player ID, Username, Region/Server, etc.)
✅ You are responsible for your account credentials and security
✅ You will not use our service for fraud, illegal payment methods, or abuse
✅ You will not attempt to damage the Website or misuse our systems
⚠️ If you provide wrong Player ID or details, we are not responsible for any loss or incorrect delivery.
4. Order Process
When you place an order:
- You select the product and enter required account/game information
- You complete payment
- Your order is processed and delivered digitally
We reserve the right to:
- Cancel any order if we detect suspicious activity
- Request verification if needed (for safety and fraud prevention)
5. Pricing & Currency
All prices displayed on Onlinetopup.online are in PKR (Pakistani Rupees) unless stated otherwise.
Prices may change anytime due to:
- game publisher rate updates
- supplier pricing changes
- exchange rate changes
- promotions or discount events
The price you pay at checkout is the final price.
6. Payment Methods
We may accept payments through:
- Bank Transfer
- Easypaisa / JazzCash
- Debit/Credit Cards
- Online payment gateways
- Other payment methods available on checkout
You agree that payments must be made using your own authorized payment source.
⚠️ Payments made through stolen cards, unauthorized accounts, or fraudulent sources will result in:
- Order cancellation
- Account blocking
- Legal action if necessary
7. Delivery & Processing Time
We aim to deliver digital top-ups as quickly as possible.
Typical delivery time:
✅ Instant to 5–30 minutes
Sometimes may take longer due to:
- game server issues
- high order volume
- payment verification
- supplier delays
- technical errors
If delivery is delayed, you may contact our support with your order number.
8. Refund & Cancellation Policy
Because we sell digital goods, refunds are limited.
✅ Refund is possible only if:
- Payment is successful but top-up is not delivered, and we confirm failure
- The order is cancelled by our system due to non-availability
- We cannot complete the service after verification
❌ Refund will NOT be given if:
- You entered wrong Player ID / details
- You changed your mind after purchase
- The top-up was successfully delivered
- Your account is banned or restricted by the game publisher
- Delay happens due to game server maintenance or third-party downtime
If eligible, refunds may be issued in:
- Wallet/Store credit, OR
- Original payment method (where possible)
Refund processing time may take 1 to 7 working days, depending on payment channel.
9. Fraud Prevention & Security Checks
To protect customers and prevent fraud, we may:
- hold suspicious orders for manual verification
- ask for proof of payment
- request identity confirmation in rare cases
- block orders coming from high-risk behavior
We do this for the safety of customers and our platform.
10. Account Suspension
We may temporarily or permanently block access if you:
- use abusive language with support staff
- attempt fraud, chargeback abuse, or false disputes
- misuse coupons/discounts unfairly
- place suspicious orders
11. Third-Party Games & Ownership
Onlinetopup.online is an independent digital top-up provider.
We are not affiliated, associated, endorsed, or sponsored by:
- Tencent, PUBG, Garena, Free Fire, Moonton, Activision
or any other game brand unless explicitly mentioned.
All trademarks and game names are owned by their respective owners.
12. Limitation of Liability
We do our best to provide fast and correct service, but we are not responsible for:
- Wrong details provided by customer
- Delivery delays due to game servers or third-party services
- Temporary website downtime
- Account bans caused by game rules or publisher policies
- Indirect losses (like lost ranks, penalties, or gameplay issues)
Our maximum liability (if any) will not exceed the amount paid for that specific order.
13. Website Availability
We try to keep our Website running smoothly, but we do not guarantee uninterrupted access. We may temporarily suspend services for:
- maintenance
- system upgrades
- unexpected technical issues
14. Intellectual Property
All content on Onlinetopup.online including:
- website text, logo, design, images
- product layout, code, and branding
is owned by Onlinetopup.online and cannot be copied, reused, or distributed without permission.
15. Privacy Policy
Your personal information is handled according to our Privacy Policy.
We only collect data needed to process orders and provide support.
16. Changes to Terms
We may update these Terms & Conditions at any time. Updates will be posted on this page with a new “Last Updated” date.
Continued use of the Website after changes means you accept the updated Terms.
17. Governing Law (Pakistan)
These Terms & Conditions are governed by the laws of Islamic Republic of Pakistan.
Any disputes will be handled under the jurisdiction of Pakistani courts.
18. Contact Us
If you have any questions about these Terms & Conditions, you can contact us:
📧 Email: support@onlinetopup.online
🌐 Website: Onlinetopup.online